Understand what a Billing Service can do? Before deciding
whether outsourcing your billing would help your practice, be sure you know
what a billing service can offer you. Different firms provide different
services and equipment, but they typically include the following:
-Data entry of patients' demographic and billing
information, charges, receipts and adjustments;
-Production and submission of claims, both electronic and
paper-based;
-Production and mailing of patient statements;
-Collection and tracking of payments from third parties and
patients;
-Purging of inactive accounts;
-Production of management reports;
-Installation of computer terminals and printers so the
practice can perform queries, update records, schedule appointments, and
generate demand reports, demand statements and super bills.
-Identify your needs and wants
Next, carefully document the specific functions and
characteristics of your current billing system. These include how the system
tracks patient demographics, how it handles data entry, how it generates paper
and electronic claims, its collection features, its ability to generate
standard and customized reports -- and everything else you find important.
Think about what you like about your current system, what you don't like and
what features you wish it had. Then use that information to develop a list of
the features you want from a Billing Service system.
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