Prompt claims
processing
We know that you want your claims to be processed promptly for the covered
services you provide to our members.
We work hard to process your claims timely and accurately. Here’s what you can
do to help us:
1 Review the member’s eligibility at UnitedHealthcareOnline.com, using swipe
card technology or keying in the member’s information.
You can also check member eligibility by phone by calling the United Voice
Portal at (877) 842-3210 or the Customer Care number on the back of the member’s health care ID card.
Disclaimer: Eligibility & benefit information provided is not a guarantee
of payment or coverage in any specific amount. Actual reimbursement depends on various factors, including compliance
with applicable administrative protocols, date(s) of services rendered and
benefit plan terms and conditions.
2 Notify us in accordance with the Standard Notification Requirements list.
3 Prepare complete and accurate claims (see “Complete Claims” below).
4 Submit claims online at UnitedHealthcareOnline.com or use another electronic
option.
a) Connectivity Director is a free direct connection for those who can create a
claim file in the HIPAA 837 format. This Web-based application enables real-time and batch submissions
direct to UnitedHealthcare.
Connectivity Director provides immediate response back to all transaction
submissions (claims, eligibility, and more). Additional information can be found at UnitedHealthcareCD. com,
including a comprehensive User Guide and information on how to get
started.
