DESCRIPTION OF THE ISSUE
Self-pay uncollected
balances were not directly moved towards Collection Agency. We made an
analysis from our end to find reason for unpaid balances and came with
appropriate solutions to gain payments to the provider.
CONCEPT
Unpaid Patient
balances not to be moved directly towards Collection Agency. Even we
could make a research on the reason for its non-payment from our end.
SOLUTION
We started verifying patients’ addresses from
Hospital’s website and updated new addresses for the patients and forwarded
statements. Also verified whether those patients had any coverage
information, if so, we started filing those claims to the carriers for
reimbursement.
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